·  customer service     

 Product customization service system 

【Service philosophy】 

We have extensive experience in developing customized training programs to meet our clients' specific needs, and our professional R&D team can help you take your training concepts and turn them into reality at an affordable price. 

【Purchasing Process】 

We discuss with you to determine the final training destination and create training modules to obtain the specific knowledge and best practice effects that need to be included in the customized training plan. We will recommend the best training plan and solution for the customer, or we can also customize it according to the customer's needs. Request modifications and customizations. 

Each step of the formulation process will be clearly displayed to the customer. After the plan outline is finally confirmed through communication with the customer, it will be "locked". In the next step, we will make a budget and quotation for the plan (optional quotation: EXW, FCA, FOB). 

After the two parties confirm the equipment order, 30% of the total value must be paid for order confirmation after the contract is signed. Regular equipment can be shipped from the factory within 30 days after receiving the deposit, and customized equipment needs to be shipped within 60 days. 

Before the equipment is shipped, it will be tested according to our testing process for no less than 150 hours of continuous power-on. After the test is completed, the customer will be notified of the delivery date. According to our service standards, after the equipment is delivered, we will arrange free online safety operation training until Customers can use it for normal training.   

Service system  

【Service purposes】  

Maibani Intelligent Technology has always adhered to the corporate culture of integrity, professionalism, quality and innovation, carefully understood the needs of customers, not only met these needs, but also exceeded customer expectations. Our mission is to create the greatest value for our customers, which is also the value of our existence. And become the best cost-effective supplier in the market served.  

【Pledge】   

In line with the business purpose of "providing customers with the most satisfactory products and services", Maibani Intelligent Technology solemnly promises to continuously improve service quality while ensuring the advancement, reliability and stability of equipment, from sales to after-sales. Delivery, commissioning and commissioning, equipment maintenance management, technical services, user technical training and other aspects to ensure that customers can receive better services and make customers satisfied and assured.   

1) Ensure that the equipment packaging meets the requirements for moisture-proof, rain-proof, rust-proof, anti-corrosion and shock-proof, and the markings are clear and accurate, so that the items can be transported to the site safely and in time.   

2) Excellent and fast technical services   

3) Free debugging and training for users   

4) Regular inspections   

5) Warranty period 

6) Lifelong maintenance to ensure user interests   

7) Establish user profiles and improve product quality   

8) The company's spare parts warehouse can provide users with more than 10 years of use, and spare parts are provided at preferential prices. 

9) Before the equipment leaves the factory, we will provide some wearing parts and deliver them to customers along with the equipment. 

【Warranty】 

The equipment hardware is guaranteed for 1 year (repair or replacement) if there is no human damage. 

The software comes with a 2-year warranty and free lifetime maintenance (software problems can be solved remotely). 

[Customer Feedback]: We provide a consultation hotline 0516-877277767. The hotline will record your records and handle them immediately to solve your equipment problems in a timely manner. Due to the time difference, foreign customers can send feedback to: info@maibani.com, 

[Customer Management]: We establish our own customer file management and communicate with customers in a timely manner through various contact methods such as telephone and Internet to ensure timely resolution of customer problems.   

[Service Improvement]: We extensively solicit opinions from our customers to improve all aspects from products to services, and strive to further optimize our company's products and services based on customers' continuous suggestions.